Client Builder Elite

Coldwell Banker Vanguard Property Management recognizes it’s agents who excel in their work performance and dedication with the special designation of “Client Builder Elite”. This designation is achieved by our agents who maintain the highest level of customer service to both our tenants and owners. Listed below are those agents who have received the “Client Builder Elite” status. You can contact our property managers by their E-mail or phone number listed below.

EliteClient Builder Elite Agents

Frank Alters
Orange Park Fleming Island

Frank graduated from the University of Florida in Business and Accounting.  His corporate background includes IBM sales and management, and Merrill Lynch as a stockbroker. He moved to Atlanta where he met his wife Sharon, also a realtor. Together they are Team Alters.  He is a 32-year vested member of Screen Actors Guild. He enjoys golf, tennis, and an occasional theatrical role. He has great attention to detail and offers in-depth skills in marketing, negotiating, and administrative detail. While at IBM, he adapted what he believes are the essentials of success; 1) Pursuit of excellence; 2) Respect for the individual; and 3) Best customer service.  He has personal experience and knowledge in construction and maintenance which helps solve problems that may come up in the handling of property management.

Brittany Castro
Orange Park/ Fleming Island

Brittany Castro has lived in Orange Park, FL since 2004. She has been employed with Coldwell Banker Vanguard Realty for 6 years in the Property Management Department. With her experience and knowledge of Property Management, your best interest always remains her priority. She currently manages over 10 rental properties and is looking forward to expanding her business further in the Property Management Department as well as assisting with the sale or purchase of your home. Her goal is to offer all of her customers the highest quality Customer Service so their transition is as smooth as possible. She is very well organized and not inconvenienced by extra effort. She is truly someone who enjoys her job to the fullest!

Faith Welch
Orange Park Fleming Island

Faith Dawn Welch has been a Real Estate and Property Management professional since 1997 and is a Clay County native. During the past 15 years, her experience includes Real Estate Sales, Property Management and work with a major international travel network managing units in several locations in the southeast. With a strong focus on customer service and extensive experience in managing nightly vacation rental units and residential property, Dawn has what it takes to manage your Real Estate investment and minimize the likelihood that you will have a bad experience as a property owner.

Doug Apperson
Ponte Vedra

Doug was born and raised in Jacksonville Florida and started his Real-Estate career over 20 years ago with Vanguard Realty Inc. Doug offers plenty of Real-estate knowledge and Property Management experience. He specializes in managing properties in the Ponte Vedra Beach Mandarin and Southside Areas.

Helena Norden
Ponte Vedra

Helena Norden has over 10 years of experience in the real estate industry. Today she helps with both sales and rentals and focuses on the east side of Jacksonville, from Ponte Vedra Beach and the beaches to Intracoastal West area and Southside. She has integrity, in-depth community and market knowledge that helps getting properties rented at the correct rate and in a short time period to maximize the rental income for the owner. She offers either tenant placement where the owner takes over the management part after tenant moves in, or a full service property management. It doesn’t matter if you are an investor with multiple properties or are forced to rent out your home due to a move, she can help. She keeps herself accessible, is a good listener as well as a good communicator, and responds quickly to you and your tenants needs. Property Management with a personal touch!

Heidi Lynch
Orange Park Fleming Island

Real Estate isn't just about finding the right home. It is about helping people reach their goals. Whether renting, buying, selling, my job as your Realtor is to make the process easier for you. It is about providing amazing customer service to get you where you need to be.

After many years as a navy spouse, relocating regularly around the country, my husband retired after 20 years of active duty. I have lived in the Jacksonville area since 1997. Having been interested in real estate for many years, I applied that experience and interest into a full time career in 2002. I find my personal relocation experience invaluable. There is nothing like personal experience combined with professional knowledge to help make your move as stress free and smooth as possible!


  • Graduate Realtor Institute, GRI
  • Florida Association of Realtors
  • National Association of Realtors
  • Northeast Florida Association of Realtors
  • Quality Service Platinum Award, 100% customer satisfaction 2008
  • Quality Service Gold Award 2005-2007
  • Five Star Agent, Jacksonville Homebuyer Magazine 2007, 2008, 2009, 2010
  • 2009 Chairman's Club Award Winner~Vanguard Realty Inc.
  • Coldwell Banker International Diamond Society 2011
John Nicholls
Orange Park Fleming Island

John is a family oriented Realtor & Property Manager who makes his home in Eagle Harbor on Fleming Island.  For the past 15 years he has helped numerous families, buy, sell and rent homes.  John has been married to Marcia for 30 years and has 5 children ranging in ages 15 – 23.  In addition to real estate, John enjoys church activities, travel, coaching soccer and occasionally hitting the golf ball out on the links.  When it comes time to “buy, sell or rent Real Estate… Get Your Nicholls’ Worth!”

Tina Fader

Tina Fader is no ordinary Real Estate Professional! She started her business in 1982 in South Florida to earn extra money during the summer to augment her teaching salary. By the following year she had earned her Broker’s license and Commercial/Investment designations and was a full-time REALTOR®. She moved to Jacksonville in 1984, earned her Real Estate Instructor’s license and taught in the evenings while managing a commercial investment/property management team during the day. 

She has raised 4 children who all reside in Jacksonville, the home they love – and is a proud grandmother as well. With her 30 years of Real Estate education and experience combined with her deep commitment to customer service, Tina has been blessed with many faithful and satisfied clients she calls “friends”. She is highly recommended and respected and understands that in today’s market it’s important to have trust and confidence in your real estate professional. 

As an area expert with knowledge of the Jacksonville/Clay/St. Johns communities, her objective is to work diligently to assist YOU in meeting YOUR individual real estate goals. Whether you are buying, selling, building, or leasing real estate, Tina is committed to providing you with the specialized service you deserve. With her teaching background she recognizes that when you are an informed customer you’ll make the best decisions. That’s why her goal is always to educate her clients on trends and opportunities in the marketplace. Maybe it’s time you made her YOUR trusted advisor, skilled negotiator, and expert facilitator!

Starr Keating and Alayna Summanen
Fleming Island

Our team concentrates on creating a stress-free experience for Buyers, Sellers and Property Management Clients. Helping people in all stages of life – first home, families, relocations, military, retirement, property management – we stay current in this ever-changing world of Real Estate. In continuing our commitment to VIP service, we have included Property Management to our list of services and ensure the same level of attention and service that all of our other clients receive. Many sellers are exploring Property Management as an option for their homes today, and we are proud to include it on our list of services.